Simran Sangha, Business Development Director at Sammedia Ltd
New EY Study, ‘Global Wealth Management Survey 2016 – The experience factor’, suggests that a large share of the wealth management pie may be open to firms offering propositions that more closely meet client expectations, with digital servicing as the key enabler.
Key highlights include:
1. Clients are seeking to consolidate fragmented portfolios and up to $200bn is up for grabs.
2. 73% of clients prefer digital options for viewing their account information.
3. Clients do not value digital tools for finding an adviser or opening accounts.
4. Wealth Manager strategic budgets are mainly focused on revenue growth and streamlining the client experience is a key way to achieve this.